General Terms and Conditions, Security Measures, Orders, Trading, Settlement and Account Management, Account Maintenance, Representations and Warranties, Fees and Brokerage, Investment Guidance, Miscellaneous Provisions, Indemnification, Force Majeure, Severability, Refund and Cancellation Policy, Notices

This page provides important information regarding the terms and conditions governing your trading and demat account (an account used to hold financial securities in electronic form) with Shyamol Equity Management Limited. The Company is a registered Trading Member of the Dhaka Stock Exchange (DSE) and Chattogram Stock Exchange (CSE), licensed by the Bangladesh Securities & Exchange Commission (BSEC), and acts as a Depository Participant of the Central Depository Bangladesh Ltd. (CDBL).

Access to and use of your account is subject to your strict compliance with these terms and conditions, as well as all other related documents, including application forms, agreements, and undertakings signed during the account opening process. Please read this information carefully and retain a copy for your future reference.

The website is owned, operated, and maintained by Shyamol Equity Management Limited, a company incorporated under the Companies Act, 1994.

Please note that the information provided herein may be updated or revised at any time without prior notice.

Security Precaution and Password

SEML will provide the Client with a username and a trading password, enabling access to Online Trading via the website, telephone, or any other mode permitted by SEML. SEML may also provide the Client with a username and password for accessing the back-office for reports and other account-related information. All terms regarding the use, reset, and modification of such passwords shall be governed by the information available on SEML’s website.

The Client acknowledges that SEML’s Online Trading System generates the initial password and is aware of it. The Client agrees to immediately change this initial password upon receipt. Subsequent passwords are known only to the Client and not to SEML.

The Client is responsible for keeping the username and password confidential and secure and shall be solely liable for all transactions executed using their credentials, whether authorized or not. Any unauthorized use must be reported immediately to SEML with full details, including the date, manner, and transactions involved.

The Client understands and accepts the risks associated with online trading, including misuse, unauthorized access, and hacking, and agrees to be fully liable for any losses or actions resulting from such incidents.

Orders

All orders for purchase, sale, or other dealings in securities routed through SEML’s Online Trading System via the Client’s credentials shall be deemed to have been placed by the Client.

Clients may be required to provide identification or verification information when placing orders via telephone or other channels. All orders, contracts, and settlements will comply with the provisions of the relevant Exchange.

SEML may impose or vary trading limits, including exposure, turnover, and script-specific restrictions, based on its risk perception and market conditions. Clients agree that SEML shall not be liable for any inability to place orders due to such limits.

Market orders will be executed at the prevailing market price at the time of execution, which may differ from the price when entered. SEML is not liable for delays or losses due to system or market delays.

Trading, Settlement, and Accounts

Orders placed through SEML’s website will be forwarded to the relevant Exchange. Confirmations of executed orders will be sent via email or SMS and are deemed valid delivery. Clients must review confirmations promptly and notify SEML in writing within 24 hours of any discrepancies.

SEML may reject or cancel orders at its sole discretion due to insufficient funds, unavailability of securities, margin insufficiency, market conditions, or Exchange-imposed restrictions. Clients agree that electronic trading systems are susceptible to technical disruptions, and SEML is not responsible for losses resulting from such events.

Contract notes, confirmations, and statements will be sent electronically. Clients must ensure their contact information is accurate and up to date. Failure to receive confirmations does not absolve clients of responsibility for monitoring their accounts.

Maintenance of Trading Account

All payments to SEML must be made promptly. SEML may refuse to process transactions or close positions in case of delayed payments. Payments must be made from the Client’s own account. SEML may consider any funds or securities in the account as margin.

Representations and Warranties

Clients must provide accurate information and keep SEML updated. Clients acknowledge the risks of online trading, including system failures, interruptions, and market volatility. SEML does not guarantee uninterrupted service.

Clients warrant that securities deposited as margin are owned by them and free of encumbrances. Clients agree to indemnify SEML against any loss arising from improper use of credentials or trading activity.

Fees and Brokerage

Clients agree to pay brokerage, commission, fees, taxes, and transaction expenses as applicable. SEML will provide a schedule of charges upon request.

Investment or Other Advice

SEML does not provide investment advice. Any information, recommendation, or guidance provided by SEML or its personnel is at the Client’s own risk. SEML and its officers are not liable for the Client’s investment decisions.

Miscellaneous

SEML provides services on an “as is” basis and does not guarantee uninterrupted or error-free service. SEML shall not be responsible for delays or failures beyond its reasonable control. Modifications to terms may be made at SEML’s discretion and communicated via its website or other means.

Indemnity

In the event of the Client’s death, insolvency, or inability to perform obligations, SEML may close out positions, with the Client or their legal representatives liable for any resulting losses. Clients must maintain strict confidentiality of their credentials and indemnify SEML against losses from misuse.

Force Majeure

SEML shall not be liable for delays or defaults due to circumstances beyond its control, including Exchange rulings, trading suspension, natural disasters, strikes, system failures, or government action.

Severance

If any provision of this Agreement is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Refund & Cancellation Policy

-> Account opening fees and service charges are non-refundable.
-> Pick-up of documents is subject to availability of SEML representatives.
-> Refund completion may be subject to processing by banks or payment gateways.

Notice

All notices or communications shall be deemed delivered if sent:
-> By hand, post, or registered post
-> By email or fax
-> By affixing to the last known address
-> By oral communication or telephone
-> By publication in a prominent daily newspaper
-> By posting on the Exchange notice board

Communications returned as unclaimed or undelivered shall still be deemed properly served.